IT Services

Providing solutions with a great service experience

Technology Services Support

We manage and operate the entire support chain of your technology operation, from the service desk, to the escalation and administration of services with third parties.

Organizational Process Outsourcing

Our experience with the implementation and operation of organizational processes allows us to take and execute under any type of standard or internal or external regulation, the organizational processes that require accuracy and efficiency.

Technology Infrastructure Operations

We manage operations at home or remotely, ensuring the control and supervision of your technology operation, local networks, distributed networks, data centers, telephony, NOC, among others.

IT Help Desk / Service Desk

We implement the Service Desk function under the best industry practices based on ITIL standards. Having a single point of contact (SPOC) between users, served by a group of technical support (IT) experts and their specialized teams, is essential for the evolution of the entire life cycle of technology services.

Our business model allows us to grow with our clients, with a complete administration of their incidents, requirements, technical problems, major incidents, operation of levels 1, 1.5 and 2, and administration of level 3 of support.

24/7 operation
Multichannel Management
Multilanguage

Expert Staff
Integrated Supervision
Advisory Accompaniment

IT support on site

We take care of your technical service at your facilities. Our support engineers are trained to be efficient in solving cases that are raised by the Service Desk to be physically attended.

This function of the technology services support cycle requires a high technological knowledge, but also the interpersonal characteristics that allow us to serve your clients with kindness and security.

- End User Computing (Software and Hardware)
- Management of supplies, parts and spare parts
- Compliance with technical requirements
- Specialized peripheral care
- Thermal, laser and matrix printing
- Telephony
- Radio Communications

Technology infrastructure management

We have personnel specialized in the administration and support of networks, communications, servers, data centers, monitoring center and alert management, for effective control, development, testing, delivery and monitoring of support services.